Healthcare IT Help Desk Technician I

PEAKE Technology Partners, An Omega Systems Company; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Predictable service delivery

Strong team culture

Continuous improvement opportunities

Job summary

PEAKE Technology Partners is looking for a motivated Support Services Technician I to be the first point of contact for clients, mainly healthcare organizations. In this role, you will deliver timely technical support, troubleshoot various IT issues, and maintain professional communication with clients to ensure an exceptional experience.

The ideal candidate will have a high school diploma, experience in IT support, and a strong technical aptitude. Join us for a dynamic and metric-driven working environment that promotes continuous improvement.

Qualifications

• 6+ months of IT support experience, ideally in a service desk or MSP environment.
• Working knowledge of Windows, macOS, and Microsoft 365.
• Basic understanding of networking concepts like DNS and DHCP.

Responsibilities

• Provide front-line support via phone and remote tools within SLA.
• Troubleshoot and resolve desktop, laptop, and printer issues.
• Document all service requests accurately in ConnectWise.

Skills

Technical troubleshooting

Customer service mindset

Communication skills

Knowledge of ITSM/ITIL

Education

High school diploma

Associate’s or bachelor’s degree in IT or related field

Tools

Microsoft 365

ConnectWise

Job description

PEAKE Technology Partners is looking for a motivated Support Services Technician I to be the first point of contact for clients, mainly healthcare organizations. In this role, you will deliver timely technical support, troubleshoot various IT issues, and maintain professional communication with clients to ensure an exceptional experience.

The ideal candidate will have a high school diploma, experience in IT support, and a strong technical aptitude. Join us for a dynamic and metric-driven working environment that promotes continuous improvement.