Healthcare Portal Support Specialist I

Healthtech Inc; Philippines; Remote; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

Nordic is seeking a Portal Service Desk Analyst I to provide day-to-day technical support for patients using EHR portals and related systems. You will troubleshoot issues across Epic, Cerner, Meditech, and mobile devices, guiding users through workflows and resolving problems on first contact where possible.

In a patient-centered setting, you’ll document findings in ITSM tickets, escalate when needed, and maintain HIPAA-compliant practices while delivering strong service across varied shifts,

Qualifikationen

• 2+ years of customer service experience.
• 6+ months of IT support troubleshooting hardware issues on laptops/desktops.
• 6+ months of IT support installing/troubleshooting software on laptops/desktops.
• Experience with mobile devices (Android/iOS).
• Ability to learn new software quickly and work independently or in a team.

Aufgaben

• Troubleshoot and resolve EHR portal issues (Epic, Cerner, Meditech) and device problems.
• Assist patients with scheduling, billing configuration, and proxy designation through the portal.
• Train patients on workflows and use of virtual meeting software (Zoom).
• Analyze issues via phone/email to achieve First Contact Resolution.
• Document investigations and resolutions in ITSM tickets and escalate as needed.
• Maintain HIPAA compliance and high-quality customer service across shifts.

Kenntnisse

Customer service

IT support

Troubleshooting

Windows & hardware

Mobile devices

Android/iOS

Communication skills

Typing speed

Independent & team work

HIPAA awareness

Tools

ServiceNow

Zendesk

Remedy

Jobbeschreibung

Nordic is seeking a Portal Service Desk Analyst I to provide day-to-day technical support for patients using EHR portals and related systems. You will troubleshoot issues across Epic, Cerner, Meditech, and mobile devices, guiding users through workflows and resolving problems on first contact where possible.

In a patient-centered setting, you’ll document findings in ITSM tickets, escalate when needed, and maintain HIPAA-compliant practices while delivering strong service across varied shifts,