Remote Patient Outreach & Scheduling Specialist

Winning Assistants; Philippines; On-site; PHP 432,000 - 518,000; Full time

Job summary

A U.S.-based prosthetics and orthotics healthcare provider seeks a Patient Outreach Specialist to join the remote scheduling and patient access team. You will guide patients from inquiry to appointment, communicating via phone, email, chat, and text while coordinating with clinics to gather required information.

This role requires excellent patient communication, strong organization, and the ability to manage multiple cases in a fast-paced healthcare environment. Remote work is supported.

Qualifications

• Compassionate and proactive candidate with strong communication skills.
• Familiarity with HIPAA and patient privacy requirements.
• Able to manage multiple cases and coordinate with healthcare teams.

Responsibilities

• Handle inbound and outbound patient inquiries via phone, email, chat, and text.
• Coordinate with clinics and physician offices to gather required information.
• Schedule prosthetic and orthotic appointments and ensure documentation is complete.
• Document interactions and follow up on outstanding items.
• Maintain professional, empathetic communication aligned with HIPAA rules.

Skills

Patient communication

Organization

Multitasking

HIPAA compliance

Outbound calls

Job description

A U.S.-based prosthetics and orthotics healthcare provider seeks a Patient Outreach Specialist to join the remote scheduling and patient access team. You will guide patients from inquiry to appointment, communicating via phone, email, chat, and text while coordinating with clinics to gather required information.

This role requires excellent patient communication, strong organization, and the ability to manage multiple cases in a fast-paced healthcare environment. Remote work is supported.