Remote Patient Engagement & Enrollment Specialist

Genfinity; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Author Health in Manila is seeking a Patient Engagement Specialist to drive patient enrollment via outbound outreach, educating potential patients and caregivers on services, benefits, and appointments. You will coordinate with care teams, document interactions, and ensure a smooth intake through activation.

The role requires a bachelor's degree, 1+ year in customer service or sales, and strong communication skills. Office-based in Makati or Pasig with US business hours, full-time.

Qualifications

• Bachelor's degree in any 4-year course.
• Minimum of 1 year customer service or sales experience.
• Strong ability to initiate conversations and build connections quickly, especially with vulnerable health care needs.
• Proficiency in critical thinking, time management, and multitasking.
• Able to work independently and meet weekly outreach goals.
• Basic proficiency in G-Suite and video conferencing platforms.
• Excitement for working in an innovative, fast-paced startup environment.
• Adherence to HIPAA regulations and confidentiality.
• Strong tech proficiency and comfort using technology in daily work.
• Must be willing to work in Makati or Pasig Office.
• Amenable to work Monday to Friday on US business hours; full-time onsite.

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on health services and benefits; help schedule and attend appointments.
• Independently organize and prioritize workload to meet monthly outreach and enrollment goals.
• Use CRM and EMR to track outreach and document consent and interactions.
• Collaborate with care teams to ensure smooth transitions from outreach to ongoing support.
• Provide feedback on outreach strategies to improve effectiveness.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic environment.

Skills

Customer service

Sales experience

Critical thinking

Time management

Multitasking

Tech proficiency

HIPAA awareness

Education

Bachelor's degree (any 4-year course)

Tools

G-Suite

Video conferencing

Job description

Author Health in Manila is seeking a Patient Engagement Specialist to drive patient enrollment via outbound outreach, educating potential patients and caregivers on services, benefits, and appointments. You will coordinate with care teams, document interactions, and ensure a smooth intake through activation.

The role requires a bachelor's degree, 1+ year in customer service or sales, and strong communication skills. Office-based in Makati or Pasig with US business hours, full-time.