Patient Access & Enrollment Champion

Genfinity; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Author Health is hiring a Patient Engagement Specialist to drive enrollment through outbound calls and referrals. You will bridge providers with care teams, guide patients from referral to activation, and help schedule care visits with a patient-centered approach.

The role supports virtual outreach, uses CRM/EMR tools, and requires strong communication, organization, and HIPAA compliance. Office location is Makati or Pasig; full-time onsite expected.

Qualifications

• Bachelor's degree in any 4-year course.
• Minimum of 1 year customer service or sales experience
• Strong ability to initiate conversations and build connections quickly, especially with vulnerable health care needs
• Proficiency in critical thinking, time management, and multitasking
• Able to work independently and meet weekly outreach goals
• Basic proficiency in G-Suite, and video conferencing platforms
• Excitement for working in an innovative, fast-paced startup environment
• Adherence to HIPAA regulations and confidentiality
• Willing to work in Makati or Pasig Office
• Amenable to work Monday to Friday on US business hours
• Willing to work full-time onsite

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
• Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

Skills

Customer service

Sales experience

Communication

Time management

Multitasking

G-Suite

Video conferencing

HIPAA compliance

Education

Bachelor's degree (4-year)

Tools

G-Suite

Video conferencing

Job description

Author Health is hiring a Patient Engagement Specialist to drive enrollment through outbound calls and referrals. You will bridge providers with care teams, guide patients from referral to activation, and help schedule care visits with a patient-centered approach.

The role supports virtual outreach, uses CRM/EMR tools, and requires strong communication, organization, and HIPAA compliance. Office location is Makati or Pasig; full-time onsite expected.