Patient Engagement Specialist

Genfinity; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Author Health in Manila is seeking a Patient Engagement Specialist to drive patient enrollment via outbound outreach, educating potential patients and caregivers on services, benefits, and appointments. You will coordinate with care teams, document interactions, and ensure a smooth intake through activation.

The role requires a bachelor's degree, 1+ year in customer service or sales, and strong communication skills. Office-based in Makati or Pasig with US business hours, full-time.

Qualifications

• Bachelor's degree in any 4-year course.
• Minimum of 1 year customer service or sales experience.
• Strong ability to initiate conversations and build connections quickly, especially with vulnerable health care needs.
• Proficiency in critical thinking, time management, and multitasking.
• Able to work independently and meet weekly outreach goals.
• Basic proficiency in G-Suite and video conferencing platforms.
• Excitement for working in an innovative, fast-paced startup environment.
• Adherence to HIPAA regulations and confidentiality.
• Strong tech proficiency and comfort using technology in daily work.
• Must be willing to work in Makati or Pasig Office.
• Amenable to work Monday to Friday on US business hours; full-time onsite.

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on health services and benefits; help schedule and attend appointments.
• Independently organize and prioritize workload to meet monthly outreach and enrollment goals.
• Use CRM and EMR to track outreach and document consent and interactions.
• Collaborate with care teams to ensure smooth transitions from outreach to ongoing support.
• Provide feedback on outreach strategies to improve effectiveness.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic environment.

Skills

Customer service

Sales experience

Critical thinking

Time management

Multitasking

Tech proficiency

HIPAA awareness

Education

Bachelor's degree (any 4-year course)

Tools

G-Suite

Video conferencing

Job description

Patient Engagement Specialist

At Author Health, we'arevolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

Wedon'tjust treat symptoms. We treat people - fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental healthcareinclusiveof psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author,

inclusivityisn't a checkbox.It's how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient's experience, andwe'recreating a workplace where team members can show up as their fullselves, too.

Ifyou'redriven by purpose, ready to shake up the status quo, and eager to make a real impactonpeople's lives,we'dlove to meet you.Letsbuild the future of mental health care together!

Position Overview

The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health's care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.

Roles And Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
• Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remainpatient-focused and effective
• Participate in virtual meetings andmaintainmotivation in a fully remote, dynamic work environment

Qualifications

• Bachelor's degree in any 4-year course;
• Minimum Of 1 Year Customer Service Or Sales Experience
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
• Proficiency in critical thinking, time management, and multitasking
• Able to work independently and able to meet weekly outreach goal successfully
• Basic proficiency in G-Suite, and video conferencing platforms
• Excitement for working in an innovative, fast-paced startup environment
• Adherence to HIPAA regulations and confidentiality
• Strong tech proficiency and comfort using technology in daily work
• Must be willing to work in Makati or Pasig Office
• Amenable to work Monday to Friday on US business hoursWilling to work full-time onsite