Patient Onboarding & Engagement Specialist

Genfinity; Metro Manila; On-site; PHP 420,000 - 650,000; Full time

Job summary

Author Health is seeking a Patient Engagement Specialist to support enrollment through outbound calls, coordinating with care teams for a seamless intake. The role focuses on educating patients and caregivers, confirming interest, and guiding enrollment from referral to activation.

This Metro Manila-based role is designed to ensure timely enrollment and accurate data handling within HIPAA guidelines, supporting coordination with US teams.

Qualifications

• Bachelor’s degree is required
• At least 1 year in customer service or sales
• Strong communication skills
• HIPAA compliance required

Responsibilities

• Support enrollment through outbound calls
• Coordinate with care teams for a seamless intake
• Educate patients and caregivers
• Guide enrollment from referral to activation

Skills

Customer service

Sales

Communication

HIPAA compliance

Education

Bachelor

Job description

Author Health is seeking a Patient Engagement Specialist to support enrollment through outbound calls, coordinating with care teams for a seamless intake. The role focuses on educating patients and caregivers, confirming interest, and guiding enrollment from referral to activation.

This Metro Manila-based role is designed to ensure timely enrollment and accurate data handling within HIPAA guidelines, supporting coordination with US teams.