Remote Patient Concierge & Scheduling Specialist

BruntWork; Manila; Remote; PHP 1,968,000 - 3,302,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance for eligiblelocations

Job summary

BruntWork is seeking a Patient Coordinator to serve as the front desk for multiple practices in a fully remote role. You will own the patient’s first contact through to a booked visit, handling calls, intake, scheduling, and routing across several practices in one shift.

Responsibilities include documenting calls in Elation, registering new patients, collecting insurance details, and coordinating with an Eligibility & Prior Authorization team.

Qualifications

• 2+ years as a front desk, intake, or scheduling coordinator for a medical practice
• Clear, warm phone voice and strong written English
• Comfortable working with older patients
• Ability to switch between several practices in one shift without errors
• Experience scheduling home visits or in mobile medicine
• Elation and Slack experience (required) including hands-on scheduling in Elation
• RingCentral, athenaOne, or Practice Fusion experience

Responsibilities

• Answer inbound calls during business hours for each practice on RingCentral
• Document every call in the patient’s chart the same day
• Register new patients in Elation: demographics, contact details, emergency contact, and preferred pharmacy
• Collect insurance card images, credential ID, signed consents, and intake forms
• Request prior medical records from previous providers and track them until received
• Book, confirm, reschedule, and cancel visits against each provider’s template
• Schedule in-home visits for mobile primary care by address and drive time
• Send reminders, fill cancellations from the waitlist, and flag open gaps in provider schedules
• Send clinical questions, refill requests, and urgent symptoms to the provider through Slack

Skills

Front desk experience

Phone communication

Written English

Multitasking

Tools

Elation

Slack

RingCentral

athenaOne

Practice Fusion

Job description

BruntWork is seeking a Patient Coordinator to serve as the front desk for multiple practices in a fully remote role. You will own the patient’s first contact through to a booked visit, handling calls, intake, scheduling, and routing across several practices in one shift.

Responsibilities include documenting calls in Elation, registering new patients, collecting insurance details, and coordinating with an Eligibility & Prior Authorization team.