Remote Patient Intake & Scheduling Specialist

BruntWork; Philippines; Remote; PHP 300,000 - 600,000; Full time

Job summary

BruntWork is seeking a Patient Intake / Scheduling Coordinator to act as the front desk for multiple practices remotely. You will own the patient’s first contact through to a booked visit, handling calls, intake, scheduling, and routing across several practices in a single shift.

The role is remote, full-time, during MST business hours, and involves coordinating home visits where needed. Immediate hiring is noted and experience with Elation and Slack is required.

Qualifications

• 2+ years front desk or scheduling in a medical practice.
• Experience with Elation and Slack; hands-on scheduling.
• Clear, warm phone voice and strong written English.
• Comfortable with older patients.
• Ability to switch between several practices per shift.
• Experience scheduling home visits or mobile medicine.
• Permanent work from home; immediate hiring.
• Health insurance for eligible locations.

Responsibilities

• Handle inbound calls for multiple practices and identify yourself as the correct clinic.
• Process shift handoffs and respond to overnight messages.
• Make outbound confirmations, reschedules, and follow-ups.
• Document calls in the patient chart the same day.
• Register new patients in Elation with required details.
• Collect insurance cards, IDs, consents, and intake forms.
• Request prior medical records and track delivery.
• Coordinate handoffs to Eligibility & Prior Authorization.
• Book, confirm, reschedule, and cancel visits per provider templates.
• Schedule in-home visits by address and drive time.
• Send reminders; manage waitlist and gaps.
• Route clinical questions to providers via Slack.

Skills

Front desk

Patient communication

Multi-tasking

English proficiency

Tools

Elation

Slack

RingCentral

athenaOne

Practice Fusion

Job description

BruntWork is seeking a Patient Intake / Scheduling Coordinator to act as the front desk for multiple practices remotely. You will own the patient’s first contact through to a booked visit, handling calls, intake, scheduling, and routing across several practices in a single shift.

The role is remote, full-time, during MST business hours, and involves coordinating home visits where needed. Immediate hiring is noted and experience with Elation and Slack is required.