Patient Coordinator

BruntWork; Philippines; Remote; PHP 300,000 - 600,000; Full time

Job summary

BruntWork is seeking a Patient Intake / Scheduling Coordinator to act as the front desk for multiple practices remotely. You will own the patient’s first contact through to a booked visit, handling calls, intake, scheduling, and routing across several practices in a single shift.

The role is remote, full-time, during MST business hours, and involves coordinating home visits where needed. Immediate hiring is noted and experience with Elation and Slack is required.

Qualifications

• 2+ years front desk or scheduling in a medical practice.
• Experience with Elation and Slack; hands-on scheduling.
• Clear, warm phone voice and strong written English.
• Comfortable with older patients.
• Ability to switch between several practices per shift.
• Experience scheduling home visits or mobile medicine.
• Permanent work from home; immediate hiring.
• Health insurance for eligible locations.

Responsibilities

• Handle inbound calls for multiple practices and identify yourself as the correct clinic.
• Process shift handoffs and respond to overnight messages.
• Make outbound confirmations, reschedules, and follow-ups.
• Document calls in the patient chart the same day.
• Register new patients in Elation with required details.
• Collect insurance cards, IDs, consents, and intake forms.
• Request prior medical records and track delivery.
• Coordinate handoffs to Eligibility & Prior Authorization.
• Book, confirm, reschedule, and cancel visits per provider templates.
• Schedule in-home visits by address and drive time.
• Send reminders; manage waitlist and gaps.
• Route clinical questions to providers via Slack.

Skills

Front desk

Patient communication

Multi-tasking

English proficiency

Tools

Elation

Slack

RingCentral

athenaOne

Practice Fusion

Job description

Patient Intake / Scheduling Coordinator who acts as the front desk for every practice the client manages. You own the patient's first contact all the way through to a booked, confirmed visit. You will work remotely and handle calls, intake, scheduling, and routing across several practices in a single shift.

Schedule: Remote, Full Time | During MST Business hours. (Arizona and Yukon Time).

Responsibilities

• Answer inbound calls during business hours for each practice on RingCentral, identifying yourself as that practice.
• At the start of each shift, work through the overnight Call 24 messages in Slack and return every call.
• Make outbound calls for confirmations, missing intake items, reschedules, and no-show follow-up.
• Document every call in the patient's chart the same day.
• Register new patients in Elation: demographics, contact details, emergency contact, and preferred pharmacy.
• Collect insurance card images, photo ID, signed consents, and intake forms.
• Request prior medical records from previous providers and track them until received.
• Hand insurance off to the Eligibility & Prior Authorization Specialist before the first visit is confirmed.
• Book, confirm, reschedule, and cancel visits against each provider's template.
• Schedule in-home visits for the client's mobile primary care practice by address and drive time.
• Send reminders, fill cancellations from the waitlist, and flag open gaps in provider schedules.
• Send clinical questions, refill requests, and urgent symptoms to the provider through Slack, following protocol.
• Send billing questions to the RCM Specialist.

Requirements

• 2+ years as a front desk, intake, or scheduling coordinator for a medical practice
• Elation and Slack experience (required), including hands-on scheduling in Elation
• Clear, warm phone voice and strong written English
• Comfortable working with older patients
• Ability to switch between several practices in one shift without errors
• Experience scheduling home visits or in mobile medicine
• RingCentral, athenaOne, or Practice Fusion experience
• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note

Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.