Remote Patient Care Coordinator - Telehealth Scheduling

Nao Medical; Philippines; À distance; PHP 970 000 - 1 162 000; Plein temps

Résumé du poste

Nao Medical is seeking an organized, empathetic Patient Care Coordinator to join our remote clinical operations team. You will handle daily scheduling, patient communications, and smooth care delivery across our service lines, reporting to patient care leadership.

The role requires reliability, strong organizational skills, and comfort navigating telehealth platforms and EMR systems, with a focus on exceptional patient experiences.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Communications, or a related field preferred.
• 0 to 2 years of experience in healthcare customer service, patient coordination, or medical front-office administration.
• Strong organizational skills, sharp attention to detail, and ability to multitask in a high-volume environment.
• Basic proficiency in Microsoft Office and comfort navigating EHR systems, telehealth platforms, or cloud-based tools.
• Clear, professional, and compassionate written and verbal English communication skills.
• Completion of a signed IRS Form W-8BEN prior to engagement start for non-U.S. remote workers to certify tax status.

Responsabilités

• Appointment scheduling, patient flow coordination across clinical schedules.
• Send telehealth links, reminders, and confirmations for strong follow-through.
• Manage no-shows and last-minute changes to maximize utilization.
• Answer incoming patient calls and messages professionally and empathetically.
• Route medication refill or requests to the appropriate provider.
• Coordinate patient intake, registration, and EMR documentation.
• Escalate urgent or high-priority clinical concerns to staff promptly.

Connaissances

Organizational skills

Attention to detail

Communication

Multitasking

Empathy

Formation

High School Diploma

Associate Degree

Bachelor's degree

Outils

Microsoft Office

EHR systems

Telehealth platforms

Description du poste

Nao Medical is seeking an organized, empathetic Patient Care Coordinator to join our remote clinical operations team. You will handle daily scheduling, patient communications, and smooth care delivery across our service lines, reporting to patient care leadership.

The role requires reliability, strong organizational skills, and comfort navigating telehealth platforms and EMR systems, with a focus on exceptional patient experiences.