Customer Care Coordinator

Higher Expectations LLC; Manila; Remote; PHP 519,000 - 692,000; Full time

Job summary

Higher Expectations LLC is seeking a Customer Care Coordinator to manage clinician schedules, liaise with patients and families, and provide backup support to the Intake Coordinator. This fully remote role requires strong communication, organization, and the ability to adapt to scheduling changes.

Experience in home health or insurance processes is a plus, and comfort with Zoom during shifts is expected. Remote work with reliable internet and a quiet workspace is essential.

Qualifications

• Excellent verbal and written English communication skills.
• Strong organizational and problem-solving skills.
• Knowledge of home health processes or insurance is a plus.

Responsibilities

• Coordinate clinician schedules based on patient needs and care requirements.
• Provide backup support to the Intake Coordinator.
• Communicate with clinicians, patients, families, and team members.
• Handle scheduling changes, questions, and follow-ups.
• Keep schedules and information accurate and up to date.
• Help ensure patient visits are properly coordinated.

Skills

Verbal communication

Written communication

Organization

Problem-solving

Multitasking

Customer service

Job description

Do you enjoy helping people, staying organized, and keeping things running smoothly? We're looking for a friendly and dependable Customer Care Coordinator to work directly with our team and help coordinate the day-to-day scheduling needs of our patients and clinicians.

You’ll manage clinician schedules, communicate with patients, families, and team members, and provide backup support to our Intake Coordinator.

Home health experience is a plus. Knowledge of home health processes, insurance, or scheduling is preferred, but we're willing to train the right person with strong communication and organizational skills.

Key responsibilities

Coordinate clinician schedules based on patient needs and care requirements

Provide backup support to the Intake Coordinator

Communicate with clinicians, patients, families, and team members

Handle scheduling changes, questions, and follow-ups

Keep schedules and information accurate and up to date

Help ensure patient visits are properly coordinated

About you

Excellent verbal and written English communication skills

Friendly, patient, dependable, and service-oriented

Strong organizational and problem-solving skills

Comfortable managing multiple priorities and schedule changes

Knowledge of home health processes or insurance preferred

Home health, healthcare, or customer service experience is a plus

Comfortable being on Zoom throughout the entire shift

Reliable internet and a quiet, professional workspace

Comfortable working independently in a remote environment

Patient, supportive, and cooperative personality

Tuesday–Sunday

Training: Monday–Friday, 8:00 AM–5:00 PM CST

$6/hour ,paid biweekly

Fully remote

What can I earn as a Customer Care Consultant