Remote Care Intake & Scheduling Specialist (Part-Time)

Seamless Assist; Manila; Remote; PHP 344,000 - 517,000; Part time

Job summary

Seamless Assist is hiring a Client Intake & Care Support Coordinator for a remote, part-time role designed to respond quickly to families seeking care. You will be the first warm touchpoint, guiding leads from initial inquiry to booking and scheduling.

You'll manage follow-ups across calls, texts, and emails, support light billing and compliance tasks, and ensure HIPAA-compliant handling of health information. This role emphasizes empathy, reliability, and precise administrative support.

Qualifications

• 2+ years of experience in a healthcare-adjacent, caregiving, or medical administration role (geriatric or cardiology-related experience is a plus).
• Strong written and verbal communication in English.
• Comfortable working without AI tools day-to-day — this role does not use AI on any client- or health-related task, in line with HIPAA and compliance requirements.
• Able to work Eastern Time (US) business hours, with strong availability from late morning through early evening.
• Warm, unhurried phone presence, even when juggling multiple leads and follow-ups at once.
• Comfortable with detail-heavy, recurring admin work, with accuracy that doesn't slip under a steady pace.

Responsibilities

• Monitor incoming leads and respond within minutes of a new inquiry.
• Run a structured multi-touch follow-up cadence — call, text, and email — over the first two weeks after contact, so no lead goes cold.
• Book qualified leads into the team's calendar for calls and in-home visits.
• Handle ongoing follow-up touches with existing leads and clients, always with empathy — many are making a hard decision about a loved one's care.
• Manage rescheduling requests and keep the calendar accurate and up to date.
• Support recurring billing, invoicing, and compliance reporting, and keep records organized.
• Operate within a secure, access-controlled account, following HIPAA-compliant handling of client and health information.

Skills

Healthcare administration

English communication

Lead follow-up

Attention to detail

Customer service

Bilingual English/Spanish

Job description

Seamless Assist is hiring a Client Intake & Care Support Coordinator for a remote, part-time role designed to respond quickly to families seeking care. You will be the first warm touchpoint, guiding leads from initial inquiry to booking and scheduling.

You'll manage follow-ups across calls, texts, and emails, support light billing and compliance tasks, and ensure HIPAA-compliant handling of health information. This role emphasizes empathy, reliability, and precise administrative support.