Remote Patient Care Navigator — Mentorship & Growth

Pearl; Philippines; Remote; PHP 51 - 61; Full time

Benefits offered by this job

Remote work

Generous PTO

Mentorship

Health coverage (Philippines only)

Job summary

Pearl Talent is seeking a Remote Patient Care Coordinator to support US-hours patient care. You will guide families through telehealth services, coordinate appointments, and ensure HIPAA-compliant documentation while working remotely from the Philippines.

The role emphasizes empathy, clarity, and patient advocacy in complex care journeys. Ideal candidates bring 1–2 years in patient support, healthcare familiarity, and strong English communication.

Qualifications

• Minimum 1–2 years in patient support or telehealth roles.
• Experience with US healthcare systems or similar environments.
• Excellent written and verbal English communication.
• Knowledge of HIPAA regulations and data protection.

Responsibilities

• Serve as primary contact for patient inquiries across platforms with empathy.
• Coordinate appointments, prescriptions, and care across clinical teams.
• Educate patients about telehealth services and study protocols.
• Manage onboarding, pre-screening, and referrals in collaboration with clinicians.
• Document interactions accurately in CRM/EHR with HIPAA compliance.

Skills

Phone support

Telemedicine

English proficiency

HIPAA compliance

Customer service

Empathy

Multitasking

Tools

EHR/EMR: Elation Health

CRM: Salesforce/HubSpot

Google Workspace

Video conferencing: Zoom

Job description

Pearl Talent is seeking a Remote Patient Care Coordinator to support US-hours patient care. You will guide families through telehealth services, coordinate appointments, and ensure HIPAA-compliant documentation while working remotely from the Philippines.

The role emphasizes empathy, clarity, and patient advocacy in complex care journeys. Ideal candidates bring 1–2 years in patient support, healthcare familiarity, and strong English communication.