Remote Patient Navigator For Healthcare Company

Pearl; Philippines; Remote; PHP 2,021,000 - 4,043,000; Full time

Benefits offered by this job

Remote work

Generous PTO

Health coverage for PH-based talents

Mentorship

Learning & Development

Global networking

Team incentives

Job summary

Pearl Talent is hiring a Remote Patient Navigator for a fast-growing digital health company. You will handle inbound calls, screen financing readiness, and book clinical consultations with nurse practitioners.

The role supports a remote, US-hours schedule, with emphasis on HIPAA-compliant workflows and accurate documentation. You will engage in warm handoffs, guide patients through payments and financing options, and maintain CRM hygiene.

Qualifications

• 2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical)
• Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations
• Demonstrated experience discussing payment, financing, or cost options directly with patients or customers
• Proven experience working US business hours (ET/CT), including shift-based coverage
• Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms
• Ability to work on a MacBook within HIPAA-compliant workflows
• C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication

Responsibilities

• Inbound Call Management & Front-End Patient Screening
• Post-Consultation Warm Handoff & Closing Support
• Documentation, Systems & Metrics Tracking

Skills

US healthcare experience

Inbound calls

Video consultations

Financing options

US business hours

Google Workspace

EMR/EHR scheduling

HIPAA compliance

MacBook proficiency

C1+ English

Tools

Google Workspace

EMR/EHR

Job description

Remote Patient Navigator for Healthcare Company

Company : Pearl Job Type : Full Time Remote / Work from Home. JobCopilot will tailor your resume and auto-fill the application.

Job Description - Remote Patient Navigator for Healthcare Company

Description

Work From Anywhere in LATAM or the Philippines

Work Schedule: US Timezone (Flexible) | Staggered 9‑hour shifts: 6:00 AM – 2:00 PM or 2:00 PM – 10:00 PM ET, transitioning to Sunday–Thursday coverage post‑ramp

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.

About the Client

A fast-growing digital health company pioneering non-surgical weight loss care is hiring a Patient Navigator to convert inbound patient inquiries into booked clinical consultations and completed treatment decisions.

The company combines telehealth with distributed clinics across 10 US states and a virtual care team of physicians, nurse practitioners, dietitians, and coaches. Founded by leading medical school professors, it is scaling rapidly across multiple US markets and is building a brand-new Client Intake team to support surging patient volume.

About the Role

The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15‑minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations.

Core Responsibilities

Inbound Call Management & Front‑End Patient Screening

• Pick up inbound calls at a 90–95% rate during business hours
• Attend 100% of pre‑scheduled 15‑minute video intro calls with potential patients
• Screen patients using structured financing‑readiness and benefits‑eligibility questions
• Educate potential patients on the client's non‑surgical procedure offering in an educational, rapport‑driven manner
• Book qualified patients for clinical consultations with nurse practitioners

Post‑Consultation Warm Handoff & Closing Support

• Join the last 10 minutes of medical consultations conducted by nurse practitioners
• Walk patients through next steps, payment logistics, and financing options
• Schedule follow‑up calls for patients with outstanding questions
• Drive conversion from warm handoff to final payment and closing

Documentation, Systems & Metrics Tracking

• Document all patient interactions in the company's EHR system (calls, texts, scheduling)
• Maintain HIPAA‑compliant workflows and data‑handling protocols
• Track consultation booking rate and warm‑handoff close rate from Day 1
• Collaborate with the team via Google Workspace (Google Chat as primary channel)

Requirements

Must‑Have

• 2+ years of US healthcare experience in a patient‑facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical)
• Hands‑on experience handling high‑volume inbound patient calls and conducting scheduled video‑based patient conversations
• Demonstrated experience discussing payment, financing, or cost options directly with patients or customers
• Proven experience working US business hours (ET/CT), including shift‑based coverage
• Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms
• Ability to work on a MacBook within HIPAA‑compliant workflows
• C1+ English (CEFR) with a neutral accent for US patient‑facing phone and video communication

Nice‑to‑Have

• Exposure to GLP‑1 programs, medical weight loss, bariatric, or obesity care patient populations
• Spanish fluency in addition to English
• RN, LPN, or other clinical credentials
• Experience at a telehealth platform or cash‑pay elective medical practice
• Prior Sunday or non‑traditional shift coverage experience

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on‑time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full‑time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Recruitment Process

• Application
• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding