Remote Telehealth Patient Navigator | Inbound Intake

Pearl; Philippines; Remote; PHP 2,021,000 - 4,043,000; Full time

Benefits offered by this job

Remote work

Generous PTO

Health coverage for PH-based talents

Mentorship

Learning & Development

Global networking

Team incentives

Job summary

Pearl Talent is hiring a Remote Patient Navigator for a fast-growing digital health company. You will handle inbound calls, screen financing readiness, and book clinical consultations with nurse practitioners.

The role supports a remote, US-hours schedule, with emphasis on HIPAA-compliant workflows and accurate documentation. You will engage in warm handoffs, guide patients through payments and financing options, and maintain CRM hygiene.

Qualifications

• 2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical)
• Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations
• Demonstrated experience discussing payment, financing, or cost options directly with patients or customers
• Proven experience working US business hours (ET/CT), including shift-based coverage
• Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms
• Ability to work on a MacBook within HIPAA-compliant workflows
• C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication

Responsibilities

• Inbound Call Management & Front-End Patient Screening
• Post-Consultation Warm Handoff & Closing Support
• Documentation, Systems & Metrics Tracking

Skills

US healthcare experience

Inbound calls

Video consultations

Financing options

US business hours

Google Workspace

EMR/EHR scheduling

HIPAA compliance

MacBook proficiency

C1+ English

Tools

Google Workspace

EMR/EHR

Job description

Pearl Talent is hiring a Remote Patient Navigator for a fast-growing digital health company. You will handle inbound calls, screen financing readiness, and book clinical consultations with nurse practitioners.

The role supports a remote, US-hours schedule, with emphasis on HIPAA-compliant workflows and accurate documentation. You will engage in warm handoffs, guide patients through payments and financing options, and maintain CRM hygiene.