Remote Outbound Live-Transfer Specialist

Langford Staffing; Metro Manila; Remote; PHP 1,823,000 - 2,279,000; Full time

Job summary

Langford Staffing is hiring Outbound Call Center Representatives for high-volume consumer campaigns. You will contact leads, explain the purpose of each call, ask qualification questions, handle objections, and connect qualified consumers with a sales representative. You will not close the sale; the goal is qualified live transfers.

Remote, full-time role during U.S. Eastern Time hours. Requires 3+ years in outbound calling, dialer experience, strong English, and a track record of meeting

Qualifications

• Three+ years in outbound call center, telesales or lead generation.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call/transfer/appointment/conversion targets.
• Clear and professional spoken English.
• Full-time availability during U.S. Eastern Time hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Respond to consumers who are busy, skeptical, uninterested, or upset.
• Keep conversations moving without becoming aggressive.
• Explain why speaking with the sales representative may be helpful.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calling

Dialer usage

Objection handling

English communication

CRM notes

Target-driven

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Langford Staffing is hiring Outbound Call Center Representatives for high-volume consumer campaigns. You will contact leads, explain the purpose of each call, ask qualification questions, handle objections, and connect qualified consumers with a sales representative. You will not close the sale; the goal is qualified live transfers.

Remote, full-time role during U.S. Eastern Time hours. Requires 3+ years in outbound calling, dialer experience, strong English, and a track record of meeting