Remote Optical Support Specialist

MicroSourcing; Manila; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Diversity and inclusion

Job summary

MicroSourcing in the Philippines is seeking an Optical Assistant to join our remote support team. You will assist customers with frame styles, lens options, and processing orders while ensuring accuracy of prescriptions.

Key responsibilities include verifying vision prescriptions, answering order questions, handling exchanges and refunds, and logging interactions in Salesforce Service Cloud. Strong communication and data security mindset are essential.

Qualifications

• Ability to read and verify vision prescriptions and lens specifications.
• Strong written and spoken communication skills for customer support.
• Experience with ticketing tools such as Salesforce Service Cloud is a must.
• Commitment to keeping customer data secure.

Responsibilities

• Help customers choose frame styles, lens options, and navigate the website.
• Read, verify, and explain vision prescriptions before processing orders.
• Answer customer questions about orders, shipping updates, and delivery delays.
• Handle customer complaints, exchanges, refunds, and order cancellations.
• Log all customer interactions and case details in Salesforce Service Cloud.
• Share customer feedback with product and marketing teams to improve services.

Skills

Prescription reading

Salesforce Service Cloud

Communication

Problem solving

Data security

Tools

Salesforce Service Cloud

Job description

MicroSourcing in the Philippines is seeking an Optical Assistant to join our remote support team. You will assist customers with frame styles, lens options, and processing orders while ensuring accuracy of prescriptions.

Key responsibilities include verifying vision prescriptions, answering order questions, handling exchanges and refunds, and logging interactions in Salesforce Service Cloud. Strong communication and data security mindset are essential.