Optical Sales Associate | Makati City (Rockwell)

Asian Eye Institute, Inc.; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Government-mandated benefits

13th-Month Pay

14th-Month Pay

Eye treatment benefit

Eyewear discounts

HMO

Life Insurance

Paid vacation leaves

Sick leaves

Educational assistance

Professional trainings

Performance-based increases

Retirement benefit

Job summary

Asian Eye Institute, Inc. seeks an Optical Sales Associate to drive eyewear sales and deliver patient-focused service. You will promote products, manage displays, assist with inventory, and collaborate with teams to ensure smooth operations and excellent care.

Ideal candidates have at least two years of college, sales or customer-relations experience, and strong verbal and written communication skills. Regular days, customer-first ethos, and ethical standards are valued.

Qualifications

• Must have completed at least two years of college education.
• Preferably with two years of experience in sales or customer relations.
• Demonstrates a strong understanding of sales principles and customer engagement strategies.

Responsibilities

• Meet or exceed sales targets by promoting optical products and services.
• Communicate availability, benefits, and uniqueness of products to customers.
• Listen to customers, understand needs, and provide information to enhance patient care and revenue.
• Address inquiries and provide solutions to maintain customer satisfaction and ethical standards.
• Collaborate with departments to ensure seamless patient care and operational efficiency.

Skills

Sales experience

Customer engagement

Excellent communication

Education

Two years of college education

Job description

About the role:

The Optical Sales Associate is in charge of driving and reaching sales targets for optical revenue growth by catering to patients' needs in eyewear and ensuring that the overall chain of procedures, from frame merchandising to provision of eyewear, is continuous, completed, and accurate.

Your contributions are:

A. OPTICAL SALES PERFORMANCE AND CUSTOMER ENGAGEMENT

• Meet or exceed sales targets by effectively promoting and selling optical products and services.

• Communicate the availability, uniqueness, and benefits of optical products and services to customers, encouraging their purchase or utilization.

• Listen attentively to customers, understand their needs, and provide information on optical products and services with a focus on enhancing patient care and generating revenue.

• Ensure a high level of customer satisfaction by addressing inquiries, providing solutions, and maintaining professional and ethical standards.

B. OPTICAL INVENTORY MANAGEMENT

• Monitor inventory levels and inform the supervisor or internal team promptly about fast-moving stocks that require replenishment.

• Follow guidelines such as the 5s (Sort, Set in Order, Shine, Standardize, Sustain) for optical supplies to ensure organized and efficient stock management.

• Arrange displays and position frames with merchandising and marketing materials to attract and engage customers and enhance product visibility.

C. OPTICAL OPERATIONS SUPPORT

• Document and report complaints and incidents promptly, coordinating closely with the supervisor, internal team, and Finance department as necessary.

• Assist with operations basic issues and concerns related to product supply, sales, inventory, and account payables as directed by the supervisor.

• Support the supervisor with templates such as Operations Management and Complaints and Incidents Management.

D. OPTICAL SERVICES INTERDEPARTMENTAL COLLABORATION

• Collaborate with other departments as needed to ensure seamless patient care and operational efficiency.

• Assist the Customer Services unit with business development initiatives to expand customer base and increase sales opportunities.

• Support the vision screening team during corporate events, contributing to community outreach and brand visibility.

E. OPTICAL SERVICES BACKUP AND ADMINISTRATIVE SUPPORT

• Serve as backup for the Associate, Optical Technician when needed, assisting with technical aspects of optical services.

• Assist the Associate, Optical Sales (Admin) with clerical tasks as required to maintain smooth departmental operations.

Qualifications

• Must have completed at least two (2) years of college education in any field.

• Preferably with a minimum of two (2) years of experience in sales, customer relations, or a related role.

• Demonstrates a strong understanding of sales principles, techniques, and customer engagement strategies.

• Excellent verbal and written communication skills, with the ability to present information clearly, confidently, and persuasively.

• Customer-focused, with a commitment to delivering exceptional service and ensuring a positive customer experience.

Benefits and Perks:

• Government-mandated / Statutory Benefits, including 13th-Month Pay

• Regular Dayshift

• 14th-Month Pay

• Eye Treatment Benefit including dependents

• Eyewear/Optical Benefits and Discounts including dependents

• Perfect Attendance Incentive

• HMO Coverage

• Life Insurance

• Paid Vacation Leaves convertible to cash

• Paid Sick Leaves convertible to cash

• Educational Assistance Plan for Eligible Employees

• Sponsored trainings and certifications for professional development

• Performance-based Increase (from Annual Performance Review)

• Retirement Benefit

Our Commitment to Diversity, Equity, and Inclusion

Asian Eye is committed to creating an organization and promoting a culture that both respect each human person’s uniqueness and foster and maintain a work environment where each colleague feels valued and supported.

Promoting diversity means understanding that each individual is unique; to recognize and respect individual differences and invest in creating and enforcing an inclusive, safe, and engaging work environment.

In managing our relationships with our people, Asian Eye will promote diversity by adopting the following measures in accordance with related laws.

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