Optical Assistant - Vision Express

MicroSourcing; Cagayan de Oro; On-site; PHP 167,400 - 290,160; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Life insurance

Job summary

MicroSourcing invites an Optical Assistant to join Vision Express onsite at SM CDO, Cagayan de Oro City. You will provide expert pre-sales advice on lens selections, verify prescriptions, and manage orders from refunds to tracking via ServiceCloud.

The role requires deep lens knowledge, excellent English communication, and experience in high-volume patient care or digital care environments. Onsite work with shifting schedules offers growth and rewards.

Qualifications

• Deep knowledge of single vision, progressive, and bifocal lens parameters.
• Proven track record in high-volume customer service or Patient Care setting.
• Advanced proficiency in CRM platforms, specifically ServiceCloud or similar enterprise tools.
• Exceptional English communication skills to explain optical concepts simply.

Responsibilities

• Provide expert pre-sales advice on lens selections, coatings, and frame fitment.
• Interpret and verify complex optical prescriptions to ensure total accuracy before production.
• Investigate and resolve high-level customer complaints using technical discretion and problem-solving.
• Manage the full order lifecycle, including refunds, returns, and tracking via ServiceCloud.
• Collaborate with product teams by providing data-driven feedback on website and range performance.

Skills

Lens parameters knowledge

High-volume customer service

English communication

CRM familiarity

Tools

ServiceCloud

Job description

Optical Assistant – Vision Express

Location: SM CDO, Cagayan De Oro City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Optical Assistant, you will:

• Provide expert pre-sales advice on lens selections, coatings, and frame fitment.
• Interpret and verify complex optical prescriptions to ensure total accuracy before production.
• Investigate and resolve high-level customer complaints using technical discretion and problem-solving.
• Manage the full order lifecycle, including refunds, returns, and tracking via ServiceCloud.
• Collaborate with product teams by providing data-driven feedback on website and range performance.

Requirements

Non‑negotiables:

• Deep technical knowledge of single vision, progressive, and bifocal lens parameters.
• Proven track record in a high-volume customer service or "Patient Care" setting.
• Advanced proficiency in CRM platforms, specifically ServiceCloud or similar enterprise tools.
• Exceptional English communication skills to explain technical optical concepts simply.

Preferred skills/expertise:

• Prior experience in a high-volume "Patient Care" or digital e-commerce customer service setting.
• Deep knowledge of modern lens technologies, such as blue‑light filters, high‑index materials, and photochromics.
• Strong commercial acumen in managing refunds and returns to minimize financial risk to the company.
• Experience collaborating with marketing and product teams to improve website UX based on customer feedback.
• Professional certification in opticianry or a related technical field is highly regarded.