Chat Support Specialist - Eyewear Orders & Returns Pro

Sourcefit; Philippines; Hybrid; PHP 290,000 - 424,000; Full time

Job summary

Sourcefit in the Philippines is seeking a Customer Service Representative - Chat Support to assist customers via chat and email, ensuring a high level of service and satisfaction. You will verify accounts, process orders, refunds, and exchanges, and provide clear product information.

The role requires at least one year in customer service, strong English communication, and excellent organization. It includes rotating shifts and weekend/holiday coverage, with training to acclimate to the client’s

Qualifications

• At least 1 year of experience in a Customer Service role.
• Good English communication skills.
• Highly organized with attention to detail.
• Flexible on work schedules.

Responsibilities

• Respond to customers' inquiries via chat and email promptly and professionally
• Verify customer account information accurately and efficiently
• Assist customers with orders, refunds, and exchanges, ensuring satisfaction
• Provide comprehensive product information to customers
• Resolve inquiries and issues in a timely and effective manner
• Actively seek feedback to improve customer satisfaction
• Maintain knowledge to handle a wide range of inquiries

Skills

English proficiency

Customer service

Organization

Attention to detail

Flexible scheduling

Job description

Sourcefit in the Philippines is seeking a Customer Service Representative - Chat Support to assist customers via chat and email, ensuring a high level of service and satisfaction. You will verify accounts, process orders, refunds, and exchanges, and provide clear product information.

The role requires at least one year in customer service, strong English communication, and excellent organization. It includes rotating shifts and weekend/holiday coverage, with training to acclimate to the client’s