Remote Ophthalmology Appointment Scheduler (Inbound Calls)

Go Lean Health; Philippines; Remote; PHP 394,000 - 561,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to manage inbound ophthalmology patient calls and schedule appointments for a US-based practice. The role is phone-focused, remote, and part-time, with emphasis on accurate scheduling and patient service.

Candidates should have excellent English, experience handling high call volumes, and familiarity with Nextech EMR. HIPAA compliance is required. Work remotely with US Eastern Time coverage.

Qualifications

• Excellent spoken and written English with clear pronunciation and listening skills.
• Experience handling high-volume patient calls in a medical setting.
• Proven scheduling experience across multiple providers/calendars.
• HIPAA certification or strong understanding of patient confidentiality.

Responsibilities

• Handle inbound patient calls with professionalism and courtesy.
• Schedule, reschedule, and manage patient appointments using EMR.
• Triage inquiries and route to appropriate departments; transfer prescription inquiries.
• Escalate issues outside scope to proper personnel.

Skills

Excellent English

High call volumes

Scheduling experience

HIPAA compliance

Remote work

Tools

Nextech EMR

Job description

Go Lean Health is seeking a Virtual Medical Assistant to manage inbound ophthalmology patient calls and schedule appointments for a US-based practice. The role is phone-focused, remote, and part-time, with emphasis on accurate scheduling and patient service.

Candidates should have excellent English, experience handling high call volumes, and familiarity with Nextech EMR. HIPAA compliance is required. Work remotely with US Eastern Time coverage.