Remote Operations Lead — Digital Health Launch (PH-based)

Sphere Technology; Manila; Remote; PHP 900,000 - 1,800,000; Full time

Job summary

Sphere Health is seeking an Operations Lead in a remote role based in the Philippines. You will own the day-to-day patient experience operations from onboarding through care delivery, coordinating labs, scheduling, pharmacy fulfillment, and escalation handling.

You will drive process improvements, maintain SOPs, and report KPIs weekly. The role requires 5+ years in operations with 2+ years in healthcare, DTC experience, HIPAA familiarity, and availability for US Eastern Time hours.

Qualifications

• 5+ years in operations roles, with at least 2 years in healthcare operations.
• Direct-to-consumer (DTC) operations experience in a consumer subscription or e-commerce business.
• Working knowledge of HIPAA and handling of protected health information.
• Strong process instincts and documentation discipline; build SOPs by default.
• Fluent written and spoken English; comfortable with US-based partners.
• Proficient with spreadsheets and project/knowledge tooling.
• Able to work US Eastern Time hours consistently.

Responsibilities

• Own operational workflows across the patient journey: onboarding, lab fulfillment, clinical visit scheduling, prescription fulfillment tracking, and renewals.
• Monitor daily operations dashboards and queues; identify stuck orders, missed handoffs, and SLA breaches, and drive resolution.
• Coordinate with external diagnostic, clinical, and pharmacy partners on order status and escalations.
• Build and maintain SOPs, runbooks, and escalation paths; document processes for longevity.
• Track and report operational KPIs to leadership weekly.
• Manage critical results and urgent escalation workflows with precision for timely clinical review.
• Partner with Customer Support Lead to keep patient communications and back-office ops in sync.
• Support launch readiness testing and own post-launch operational stability and continuous improvement.

Skills

Operations leadership

Healthcare operations

DTC operations

HIPAA knowledge

SOP/documentation

English fluency

US Eastern Time hours

Process optimization

Tools

Notion

Slack

Job description

Sphere Health is seeking an Operations Lead in a remote role based in the Philippines. You will own the day-to-day patient experience operations from onboarding through care delivery, coordinating labs, scheduling, pharmacy fulfillment, and escalation handling.

You will drive process improvements, maintain SOPs, and report KPIs weekly. The role requires 5+ years in operations with 2+ years in healthcare, DTC experience, HIPAA familiarity, and availability for US Eastern Time hours.