Associate Director of Operations - US Healthcare (Remote)

Gratitude Philippines; Manila; Remote; PHP 1,500,000 - 2,500,000; Full time

Job summary

Gratitude Philippines is seeking an experienced Associate Director for Operations to lead operational functions within a US Healthcare environment. The role focuses on driving performance, managing cross-functional initiatives, and developing talent across multiple locations in the Philippines.

The candidate should bring strong leadership, communication, and change-management capabilities, with a track record of delivering business objectives and managing shift-based schedules.

Qualifications

• Graduate of any business-related course.
• 10+ years of relevant experience, including at least 5 years in a senior leadership role.
• Prior US Healthcare experience is required.
• Excellent verbal and written communication skills.
• Proficient in MS Office applications.
• Strong time management, organizational, and prioritization skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Proven experience leading cross-functional projects.
• Strong ability to lead and influence others without direct authority.
• Strong change management capabilities.
• Experience in succession planning and upskilling team members.
• Willingness to work on shifting schedules, including nights, weekends, and holidays as required.

Responsibilities

• Lead and oversee operational teams and business functions.
• Drive operational performance, productivity, quality, and service delivery.
• Manage cross-functional projects and initiatives across multiple stakeholders.
• Lead and influence teams effectively, including without direct authority.
• Develop and implement change management initiatives.
• Drive succession planning and employee upskilling programs.
• Manage multiple priorities while maintaining strong organizational and time-management standards.
• Partner with stakeholders to ensure business objectives and operational requirements are met.
• Support continuous improvement and process enhancement initiatives.
• Ensure effective communication across teams and leadership levels.

Skills

Senior leadership

Change management

Cross-functional leadership

Communication

Time management

Prioritization

Education

Business-related course

Tools

MS Office

Job description

Gratitude Philippines is seeking an experienced Associate Director for Operations to lead operational functions within a US Healthcare environment. The role focuses on driving performance, managing cross-functional initiatives, and developing talent across multiple locations in the Philippines.

The candidate should bring strong leadership, communication, and change-management capabilities, with a track record of delivering business objectives and managing shift-based schedules.