Remote Operations Administrator - Streamline Admin & FinOps

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

Hammerjack Pty Ltd is seeking a highly organized, proactive administrator to support client communication, invoicing, payments, and workflow automation. The role will free up the owner’s time to focus on scaling solar and battery projects.

You will implement SOPs, maintain documentation, and improve processes in a fast-paced, remote-capable office. The position offers permanent work-from-home flexibility, immediate hiring, and health insurance options for eligible locations.

Qualifications

• Proven experience in administrative support.
• Ability to manage multiple tasks and work autonomously.
• Proactive problem-solver with process-improvement mindset.
• Tech-savvy and quick to learn new software.
• Strong documentation and SOP skills.

Responsibilities

• Draft client invoices in ServiceMate for approval daily/as needed.
• Process and apply customer payments in Xero and ServiceMate weekly.
• Follow up on overdue invoices via phone and email weekly.
• Reconcile bank statements in Xero monthly.
• Organize and file digital documents (permits, warranties, contracts) daily.
• Prepare supplier bills for payment in Xero weekly.
• Answer calls and triage inquiries daily.
• Manage general email inquiries (service requests, bookings) daily.
• Qualify new leads from ads and flyer drops via phone/email daily.
• Schedule site visits and consultations in ServiceMate daily.
• Update client communication logs in ServiceMate as needed.
• Gather supplier pricing for materials for quotes as needed.
• Research and compile product specs for solar and battery systems as needed.
• Create/update quoting templates in ServiceMate for recurring jobs weekly.
• Enter new job details and client information into ServiceMate daily.
• Assist with preparation of draft quotes in ServiceMate daily.
• Document existing workflows into SOPs weekly.
• Create guides for ServiceMate tasks as needed.
• Develop field staff guidelines for job notes monthly.
• Maintain a searchable knowledge base of common client questions monthly.

Skills

Administrative support

Task prioritization

Process improvement

SOP writing

Tech-savvy

Tools

ServiceMate

Xero

Job description

Hammerjack Pty Ltd is seeking a highly organized, proactive administrator to support client communication, invoicing, payments, and workflow automation. The role will free up the owner’s time to focus on scaling solar and battery projects.

You will implement SOPs, maintain documentation, and improve processes in a fast-paced, remote-capable office. The position offers permanent work-from-home flexibility, immediate hiring, and health insurance options for eligible locations.