End User Support

Ubiquity; Iloilo City; Hybrid; PHP 201,000 - 335,000; Full time

Job summary

Ubiquity in Iloilo City is seeking an End User Support professional to deliver reliable IT helpdesk services both in person and remotely. You will assist employees with software and hardware issues, set up new equipment, and support engineering teams on-site as needed.

Should have 0–4 years in a similar role, a degree in CS or Systems Engineering, and strong English communication. The role requires teamwork, technical thinking, and the ability to meet tight deadlines in a fast-paced environment.

Qualifications

• 0 to 4 years of experience in a similar role providing technical support.
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience.
• Effective communication in English (Intermediate to Advanced) for coordinating with foreign team members.
• Strong technical, logical thought process and problem-solving abilities.
• Ability to meet strict deadlines and prioritize tasks.

Responsibilities

• Handle basic and routine IT Support tasks.
• Diagnose and troubleshoot technical issues.
• Provide first-level support on software and hardware.
• Collaborate with internal teams such as Operations, Workforce, MIS.

Skills

Effective communication

Problem-solving skills

Attention to detail

Team collaboration

English proficiency

Education

Degree in Computer Science or Systems Engineering

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a End User Support, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

End User Support are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground. They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site

What You’ll Do:

1. Should be able to handle basic and routine IT Support tasks.
2. Should efficiently diagnose and troubleshoot technical issues reported
3. Should be able to provide first level of basic support on software and hardware
4. Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

What We’re Looking For:

• 0 to 4 years of experience in a similar role providing technical support as IT Support Education
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience. Skills/Knowledge/Abilities
• Effective communication - Intermediate to Advance English is a must due to the need of coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,