End User Support

Tap Growth ai; Iloilo City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Career development

People-first culture

Dynamic environment

Job summary

Ubiquity is hiring an End User Support to deliver frontline IT assistance across software and hardware, in person and remotely via tickets. You’ll assist engineering teams with setting up and troubleshooting on the ground and support all employees through the IT ticketing system.

The role requires effective communication in English, technical problem-solving, and the ability to handle equipment setup and on-site tasks. Join a fast-paced team that values empathy and reliability.

Qualifications

• 0–4 years of IT support experience at a similar level.
• Degree in Computer Science, Systems Engineering or equivalent experience.
• Excellent English communication for coordinating with foreign team members.
• Strong logical thinking and problem-solving abilities.
• Ability to meet strict deadlines and manage multiple tasks.

Responsibilities

• Provide first-line IT support for software and hardware issues.
• Diagnose and troubleshoot technical problems efficiently.
• Support engineering teams with on-site equipment setup and maintenance.
• Coordinate with Operations, Workforce, MIS and other teams as needed.

Skills

Customer support

English communication

Technical thinking

Problem solving

Time management

Prioritization

Attention to detail

Physical ability

Education

BSc in CS / Systems Eng

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a End User Support, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

End User Support are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground. They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site

What You’ll Do:

1. Should be able to handle basic and routine IT Support tasks.
2. Should efficiently diagnose and troubleshoot technical issues reported
3. Should be able to provide first level of basic support on software and hardware
4. Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

What We’re Looking For:

• 0 to 4 years of experience in a similar role providing technical support as IT Support Education
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience. Skills/Knowledge/Abilities
• Effective communication - Intermediate to Advance English is a must due to the need of coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,