End User Support

Ubiquity; Bacolod; On-site; PHP 240,000 - 360,000; Full time

Job summary

Ubiquity in Bacolod is seeking an End User Support to deliver reliable IT assistance to staff, both on-site and remotely via our ticketing system. You will diagnose issues, resolve software and hardware problems, and help maintain equipment in a dynamic, hands-on environment.

Collaborating with Operations, Workforce and MIS, you’ll set up new devices, support engineering teams, and ensure timely ticket resolution while upholding our Head, Heart, Hustle ethos.

Qualifications

• 0–4 years of experience in a similar IT support role.
• Degree in Computer Science, Systems Engineering or equivalent relevant experience.
• Effective communication - Intermediate to Advanced English.
• Technical, logical thought process and problem-solving abilities.
• Ability to meet strict deadlines and prioritize tasks.
• Willingness to move and lift heavy equipment.

Responsibilities

• Handle basic and routine IT support tasks.
• Diagnose and troubleshoot technical issues.
• Provide first level support for software and hardware.
• Collaborate with internal teams such as Operations, Workforce, MIS.

Skills

Communication

Technical thinking

Problem solving

Deadline driven

Prioritization

Attention to detail

Lifting heavy equipment

Education

Degree in Computer Science or Systems Engineering or equivalent

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a End User Support, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

End User Support are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground. They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site

What You’ll Do:

1. Should be able to handle basic and routine IT Support tasks.
2. Should efficiently diagnose and troubleshoot technical issues reported
3. Should be able to provide first level of basic support on software and hardware
4. Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

What We’re Looking For:

• 0 to 4 years of experience in a similar role providing technical support as IT Support Education
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience. Skills/Knowledge/Abilities
• Effective communication - Intermediate to Advance English is a must due to the need of coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,