Patient Care Call Specialist - Flexible Hours, On-Site

Synlink Recruitment Outsourcing Co. Inc.; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing firm in Taguig is seeking individuals for a customer service role that involves handling calls, preparing reports, and ensuring patient satisfaction. Candidates should have at least 6 months of BPO experience and strong communication skills. This is an on-site position requiring flexibility in scheduling.

Qualifications

• High school graduate or above with at least 6 months of BPO experience.
• Willingness to work a flexible, shifting schedule.
• Must be able to work on-site.

Responsibilities

• Handle incoming phone calls and respond to online inquiries.
• Prepare and send patient letters/reports.
• Submit cases to the Department of Health (DOH).
• Comply with all HIPAA regulations.

Skills

Strong written and verbal communication skills

Excellent listening abilities

Ability to handle phone calls effectively

Passion for delivering quality customer service

Education

High school graduate, senior high school graduate, or college-level education

Associate degree holder

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Taguig No Exp Required High/Senior High School Full-time

Chat

Apply

Share

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Read More

Job Title: Call Center Agent

Department: Customer Support / Operations

Employment Type: Full-Time

Job Summary:

Join us a Call Center Agent! You’ll be the first point of contact for our customers, assisting with inquiries, resolving issues, and delivering exceptional service. If you’re a problem-solver who thrives in a fast-paced environment, we want you on our team.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally and efficiently
• Provide accurate information on products, services, billing, and company policies
• Troubleshoot basic technical or account-related concerns
• Process orders, returns, refunds, and account updates
• Document customer interactions and resolutions in the system

Qualifications:

• High school graduate or equivalent
• With or without prior call center experience
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules, including night shifts

Skills Required:

• Active listening and empathy
• Multitasking and time management
• Adaptability and ability to work under pressure
• Teamwork and professionalism

What We Offer:

• Competitive salary up to ₱30,000 (depending on experience)
• Sign-on bonus for qualified candidates and selected sites
• Comprehensive benefits including HMO coverage, meal allowance, and wellness programs
• Career growth and learning opportunities with a global leader in customer experience

English Language Interpersonal Skills Customer Service Problem Solving Strong Work Ethic Call Centre Organizational Skills Technical Skills

Preview

Airyl SROCI

Recruitment Associate Synlink Recruitment Outsourcing Co. Inc.

Reply today 1 time

Chat

Apply

Working Location

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

Tips

Some of our features may not work properly on your device.