Remote Omnichannel Support Specialist (E‑Commerce & Subscriptions)

Ltvplus; Makati; Remote; PHP 223,000 - 402,000; Part time

Job summary

LTVplus hires a Part-Time Customer Service Support Agent to handle front-line support for our e-commerce retail and publication storefronts. You will manage order tracking, subscription billing, returns processing, and product recommendations while maintaining high customer satisfaction.

This remote role requires minimal supervision, strong written English, and experience with Zendesk, Chargebee, and Slack. You will collaborate with a global team and adapt to diverse client needs.

Qualifications

• 1 year of experience in customer service or support.
• Software platforms: Zendesk, Chargebee, and Slack.
• Experience with e-commerce orders, subscriptions, and refunds.
• Strong written English communication.

Responsibilities

• Omnichannel customer inquiries via email and forms.
• Manage orders, update addresses, and process refunds.
• Handle subscription billing, renewals, and cancellations.
• Process returns and replacements for damaged items.
• Provide product recommendations and guidance.
• Collaborate with team using real-time messaging.

Skills

Written English

Problem-Solving

Customer Focus

Omnichannel Support

Tools

Zendesk

Chargebee

Slack

Shopify

Gorgias

Intercom

Job description

LTVplus hires a Part-Time Customer Service Support Agent to handle front-line support for our e-commerce retail and publication storefronts. You will manage order tracking, subscription billing, returns processing, and product recommendations while maintaining high customer satisfaction.

This remote role requires minimal supervision, strong written English, and experience with Zendesk, Chargebee, and Slack. You will collaborate with a global team and adapt to diverse client needs.