Part-Time Customer Service Support (OMNI) for a Media Company

Ltvplus; Makati; Remote; PHP 223,000 - 402,000; Part time

Job summary

LTVplus hires a Part-Time Customer Service Support Agent to handle front-line support for our e-commerce retail and publication storefronts. You will manage order tracking, subscription billing, returns processing, and product recommendations while maintaining high customer satisfaction.

This remote role requires minimal supervision, strong written English, and experience with Zendesk, Chargebee, and Slack. You will collaborate with a global team and adapt to diverse client needs.

Qualifications

• 1 year of experience in customer service or support.
• Software platforms: Zendesk, Chargebee, and Slack.
• Experience with e-commerce orders, subscriptions, and refunds.
• Strong written English communication.

Responsibilities

• Omnichannel customer inquiries via email and forms.
• Manage orders, update addresses, and process refunds.
• Handle subscription billing, renewals, and cancellations.
• Process returns and replacements for damaged items.
• Provide product recommendations and guidance.
• Collaborate with team using real-time messaging.

Skills

Written English

Problem-Solving

Customer Focus

Omnichannel Support

Tools

Zendesk

Chargebee

Slack

Shopify

Gorgias

Intercom

Job description

Part-Time Customer Service Support (OMNI) for a Media Company

Customer Service ·

MRF 550568

Campaign Training - 10/26/2026

Kindly be reminded that the training duration is 8 hours

Requirements

• 1 Year of Experience
• Software/platforms required: Zendesk, Chargebee, and Slack
• Skills and Experience Required:
  • Core Technical & Tool Skills:
    • Helpdesk Proficiency: Prior hands-on experience using Zendesk (or similar ticketing systems) to handle email support and apply macros efficiently.
    • E-Commerce Engine Knowledge: Familiarity with Shopify for checking order statuses, tracking shipments, updating customer records, and issuing refunds.
    • Subscription Management: Experience navigating subscription platforms like Chargebee to manage recurring billing, payment method updates, and cancellations.
    • Internal Communication: Competency using Slack for team messaging, daily updates, and real-time escalations.
  • Functional & Soft Skills:
    • Written Communication: Exceptional written English skills, with an ability to communicate with empathy, clarity, and precision.
    • Problem-Solving & Accuracy: Strong troubleshooting skills for handling billing discrepancies, address updates, and damaged shipments.
    • Customer Focus: Ability to maintain a friendly, supportive tone while guiding retail customers with product inquiries and recommendations.
  • Preferred Experience:
    • Prior background in e-commerce retail support or publication/subscription-based customer service.
    • Experience handling seasonal spikes in inquiry volume.

Responsibilities

• Role Overview
  • The Buffer Customer Service Support Agent delivers front-line support across our e-commerce retail and publication storefronts. This role handles order tracking, subscription billing management, returns processing, and product recommendations while maintaining high customer satisfaction standards.
• Key Responsibilities
  • Omnichannel Support: Manage and resolve incoming customer inquiries via email and contact forms efficiently.
  • Order Management: Lookup customer accounts, track order statuses, update shipping addresses prior to fulfillment, and process full/partial refunds.
  • Subscription & Billing Care: Update credit card details, manage recurring billing preferences, and process annual subscription renewals or cancellations.
  • Returns & Replacements: Arrange replacement items for goods damaged during transit and refund.
  • Product Guidance: Assist customers with product recommendations regarding publications, handbooks, calendars, and curated lifestyle goods.
  • Internal Collaboration: Use real-time messaging tools for daily check-ins, team communication, and urgent escalations.

If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!

Who We Are: LTVplus - Your Global Remote Team

At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs - because every day is a new adventure!

Tech Checklist - Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

Your First 30-60-90 Days at LTVplus: What to Expect