Remote Part-Time Messaging Support Agent

Ltvplus; Makati; Remote; PHP 165,000 - 248,000; Part time

Job summary

Ltvplus is hiring a Part-Time Customer Support Agent (On-call Buffer) for its Business Messaging Platform. This remote, global team role requires handling inquiries via email, chat, and social channels, with training of 8 hours and a schedule aligned to ET hours.

Training date and details are provided, and candidates should be adept at using Jira, Slack, and common support tools to resolve issues quickly while maintaining high-quality service in a fast-paced environment.

Qualifications

• Experience in customer support or helpdesk roles.
• Strong troubleshooting and communication skills.
• Ability to work remotely with reliable internet.

Responsibilities

• Handle customer inquiries via email, chat, and social channels.
• Provide timely, accurate troubleshooting and solutions.
• Maintain customer context in shared inbox tools.
• Collaborate with the team to improve support quality.
• Adapt to changing client needs in a fast-paced environment.

Skills

Troubleshooting

Problem-Solving

Adaptability

Communication

Remote teamwork

Tools

JIRA

Slack

Google Sheets

Heap Analytics

Notion

Gorgias

Zendesk

Intercom

Job description

Ltvplus is hiring a Part-Time Customer Support Agent (On-call Buffer) for its Business Messaging Platform. This remote, global team role requires handling inquiries via email, chat, and social channels, with training of 8 hours and a schedule aligned to ET hours.

Training date and details are provided, and candidates should be adept at using Jira, Slack, and common support tools to resolve issues quickly while maintaining high-quality service in a fast-paced environment.