Remote Night-Shift Customer Support Specialist

Remote VA; Philippines; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Weekly pay

Flexibility of working from home

Night shift allowance

Job summary

A virtual assistant company is looking for a Customer Service Representative to provide world-class support. The role involves handling inquiries, serving as a point of contact for customers, and identifying process improvements. Candidates should have customer service experience, strong communication skills, and familiarity with tools like Shopify and Freshdesk. This position offers weekly pay, operates on a night shift, and is purely remote.

Qualifications

• Previous customer service experience required.
• Experience in a contact center beneficial.
• Ability to handle high-stress situations.

Responsibilities

• Handling customer support inquiries through toll-free line or email.
• Acting as a POC for policy and product questions.
• Proactively responding to customer service complaints.
• Recommending process improvements in operations.

Skills

Customer Service Experience

Contact Center Experience

Strong Communication Skills

Problem-solving Abilities

Proficiency in CRM Software

Tools

Shopify

Freshdesk

Salesforce

Outlook

Word

Excel

AWS Connect

Job description

A virtual assistant company is looking for a Customer Service Representative to provide world-class support. The role involves handling inquiries, serving as a point of contact for customers, and identifying process improvements. Candidates should have customer service experience, strong communication skills, and familiarity with tools like Shopify and Freshdesk. This position offers weekly pay, operates on a night shift, and is purely remote.