Night-Shift Customer Support Specialist

Reolink; Manila; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Free Lunch

Incentives for perfect attendance

Paid Training

Job summary

A customer-centered technology company in Metro Manila is seeking a customer support representative. Responsibilities include communicating with customers via email, chat, and phone, troubleshooting issues, and maintaining documentation. Ideal candidates are college graduates or currently enrolled, have strong customer service orientation, and typing skills of 40+ WPM. This position requires availability for night shifts. Competitive compensation and benefits, including free lunch and training, are offered.

Qualifications

• Preferably candidates with STEM background or prior Call Center experience.
• Minimum typing speed of 40+ WPM required.
• Must be available to work night shift hours from 10PM to 7AM.

Responsibilities

• Communicate with customers via email, chat, and phone to provide solutions.
• Handle inquiries related to product recommendations and feature explanations.
• Troubleshoot technical issues reported by customers.
• Maintain accurate documentation of customer interactions.

Skills

Advanced typing skills

Written communication skills

Oral communication skills

Customer service orientation

Teamwork

Education

College Graduate in any major

College level with Call Center experience

Job description

A customer-centered technology company in Metro Manila is seeking a customer support representative. Responsibilities include communicating with customers via email, chat, and phone, troubleshooting issues, and maintaining documentation. Ideal candidates are college graduates or currently enrolled, have strong customer service orientation, and typing skills of 40+ WPM. This position requires availability for night shifts. Competitive compensation and benefits, including free lunch and training, are offered.