Customer Service Representative

Remote VA; Philippines; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Weekly pay

Flexibility of working from home

Night shift allowance

Job summary

A virtual assistant company is looking for a Customer Service Representative to provide world-class support. The role involves handling inquiries, serving as a point of contact for customers, and identifying process improvements. Candidates should have customer service experience, strong communication skills, and familiarity with tools like Shopify and Freshdesk. This position offers weekly pay, operates on a night shift, and is purely remote.

Qualifications

• Previous customer service experience required.
• Experience in a contact center beneficial.
• Ability to handle high-stress situations.

Responsibilities

• Handling customer support inquiries through toll-free line or email.
• Acting as a POC for policy and product questions.
• Proactively responding to customer service complaints.
• Recommending process improvements in operations.

Skills

Customer Service Experience

Contact Center Experience

Strong Communication Skills

Problem-solving Abilities

Proficiency in CRM Software

Tools

Shopify

Freshdesk

Salesforce

Outlook

Word

Excel

AWS Connect

Job description

Providing world-class customer support to external and internal customers during escalated support inquiries. Additionally, the Customer Service Representative will be responsible for supporting both internal and external processes and policies while upholding the highest standards of customer service for the company.

Key Responsibilities:

1. Handling customer support inquiries for products, services and policies through the toll-free line, or email.
2. Serve as a point of contact (POC) to answer policy, product, and processing questions from our internal and external customers. Assist with training and coaching as needed.
3. Proactively responding to customers that submit customer service complaints or product flaws through the product review process.
4. Identifying and recommending process improvements in day-to-day operations both departmental and interdepartmental.

• Previous Customer Service Experience
• Someone who has contact center experience (direct to consumer)
• Shopify and Freshdesk experience
• Strong communication skills, both verbal and written.
• Proficiency in CRM software (e.g., Salesforce) and basic computer skills.
• Problem-solving abilities and a positive, customer-focused attitude.
• Ability to handle high-stress situations and multitask effectively.
• Outlook, Word, Excel, AWS Connect, Freshdesk experience

Purely work-from-home

Night Shift (EST)

Weekly pay