Remote Night-Shift Customer Experience Pro

Staff Virtual; Cebu City; Remote; PHP 257,000 - 402,000; Part time

Benefits offered by this job

HMO Day 1 + dependent coverage

Allowances

Attendance bonus

Paid time offs

Company setup (laptop, monitor)

Job summary

Staff Virtual is seeking a Customer Experience Representative to handle inquiries, resolve issues, and support sales while maintaining strong customer relationships. This remote, night-shift role is project-based through 2026 with setup including equipment and allowances.

You will manage multi-channel support, log interactions in CRM, and strive to exceed targets with a customer-first mindset in a fast-paced environment.

Qualifications

• Excellent verbal and written communication.
• Experience in customer support or client service.
• Proven ability to meet targets.

Responsibilities

• Handle incoming customer calls and inquiries across channels.
• Resolve issues following guidelines and escalate when needed.
• Support sales and lead generation activities.
• Maintain accurate customer records in CRM.
• Collaborate with team and other departments.

Skills

Communication skills

Customer service mindset

Composure under pressure

MS Office / computer skills

Time management

Education

High school diploma

Customer support experience

Sales targets experience

Phone handling skills

CRM familiarity

Tools

CRM software

Microsoft Excel

Job description

Staff Virtual is seeking a Customer Experience Representative to handle inquiries, resolve issues, and support sales while maintaining strong customer relationships. This remote, night-shift role is project-based through 2026 with setup including equipment and allowances.

You will manage multi-channel support, log interactions in CRM, and strive to exceed targets with a customer-first mindset in a fast-paced environment.