Remote Night-Shift Customer Experience Specialist

STAFFVIRTUAL; Cebu City; Remote; PHP 279.000 - 391.000; Teilzeit

Benefits dieser Stelle

HMO Day 1 + dependent coverage

Allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, 1

Zusammenfassung

STAFFVIRTUAL, Inc. is seeking a Customer Experience Representative to manage inbound calls and inquiries, resolve issues, support sales, and maintain CRM records with accuracy.

The role is remote with a night shift, project-based through December 31, 2026. STAFFVIRTUAL offers competitive compensation, HMO Day 1 with dependent coverage, allowances, attendance bonus, paid time off, and opportunities for training, growth, and global exposure.

Qualifikationen

• Excellent verbal and written communication skills, including active listening.
• Strong customer service mindset with the ability to resolve customer grievances.
• Proficient with CRM systems and Microsoft Excel.

Aufgaben

• Handle incoming customer calls and inquiries across channels.
• Resolve issues within guidelines and escalate when needed.
• Generate sales leads and process orders, with upsell opportunities.
• Maintain accurate customer records and document interactions in CRM.
• Enter orders and updates accurately in company systems; follow policies.
• Collaborate with teammates and other departments to support customers.

Kenntnisse

Excellent communication

Customer service mindset

Calm under pressure

Microsoft Office (Excel)

Time management & multitasking

Ausbildung

High school diploma or equivalent

Tools

CRM systems

Microsoft Office (Excel)

Jobbeschreibung

STAFFVIRTUAL, Inc. is seeking a Customer Experience Representative to manage inbound calls and inquiries, resolve issues, support sales, and maintain CRM records with accuracy.

The role is remote with a night shift, project-based through December 31, 2026. STAFFVIRTUAL offers competitive compensation, HMO Day 1 with dependent coverage, allowances, attendance bonus, paid time off, and opportunities for training, growth, and global exposure.