Night Shift Customer Experience Pro

MCI; San Fernando; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Allowances for rice, clothing, laundry

Performance and loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI is seeking Night shift Customer Service Representatives to be the first point of contact for customers, handling inbound calls, resolving basic technical issues, and providing product information. You will identify opportunities to upsell products and services while upholding confidentiality and following scripts and procedures.

This role supports a fast-paced environment across multiple brands, with on-site and remote capabilities, and offers growth opportunities, training, and a focus on

Qualifications

• 18 years or older with a high school diploma or equivalent
• Excellent verbal and written communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Strong problem-solving, conflict resolution, and troubleshooting skills
• Reliable, punctual, and motivated with a strong work ethic
• Ability to multi-task, stay organized, and self-manage
• Customer-first mindset: empathetic, patient, and responsive
• Positive attitude and a team-player spirit
• Comfortable working in a fast-paced, dynamic environment

Responsibilities

• Manage inbound and outbound calls with professionalism, empathy, and efficiency
• Troubleshoot and resolve customer issues, focusing on first-call resolution
• Research and retrieve information using internal systems; collaborate with other teams as needed
• Accurately document and process customer claims and interactions
• Follow scripts, policies, and procedures while using training resources to provide accurate answers
• Handle sensitive information with discretion and maintain confidentiality
• Escalate complex cases to the appropriate team or manager
• Stay updated on products and processes by attending ongoing training
• Meet attendance, reliability, and night shift scheduling requirements

Skills

Communication skills

Typing speed 20+ wpm

Microsoft Office

Windows OS

Problem solving

Work ethic

Multi-tasking

Customer focus

Team player

Fast-paced environment

Education

High school diploma or equivalent

Job description

MCI is seeking Night shift Customer Service Representatives to be the first point of contact for customers, handling inbound calls, resolving basic technical issues, and providing product information. You will identify opportunities to upsell products and services while upholding confidentiality and following scripts and procedures.

This role supports a fast-paced environment across multiple brands, with on-site and remote capabilities, and offers growth opportunities, training, and a focus on