Remote Night-Shift Client Success Manager

Kenyan Edu; Taguig; Hybrid; PHP 357,000 - 424,000; Full time

Job summary

Magic, Inc. is seeking a Client Account Specialist to manage a portfolio of post-sale client pairings, lead onboarding sessions, and conduct 30-day reviews. You will own retention conversations and coordinate with cross-functional teams to ensure high satisfaction for US-based accounts during night shifts.

The role requires 3+ years in account management, fluent English, and strong CRM skills, with full training and a competitive monthly package in a remote setup.

Qualifications

• 3+ years of client-facing experience in account management or B2B customer success.
• Ability to manage multiple active client accounts without losing thread or detail.
• Fluent written and verbal English.
• Reliable night-shift availability (10 PM–7 AM PHT).
• CRM proficiency, HubSpot preferred.
• Proactive by default — identify risks and act early.

Responsibilities

• Manage a portfolio of client accounts and track the health of each pairing.
• Lead onboarding sessions, 30-day account reviews, and recurring check-ins.
• Advocate for assistants internally — coaching conversations, feedback loops, and surfacing what they need to leadership.
• Own retention conversations — identify accounts at risk and lead win-back efforts.
• Handle 30+ inbound account requests daily with fast, personalized responses reflecting knowledge of the account.
• Maintain clean, detailed HubSpot records for every client interaction.
• Coordinate across Operations, Finance, and Engineering when issues go beyond your scope.

Skills

Account management

Client-facing

Night shift

English communication

US accounts

Tools

HubSpot CRM

Job description

Magic, Inc. is seeking a Client Account Specialist to manage a portfolio of post-sale client pairings, lead onboarding sessions, and conduct 30-day reviews. You will own retention conversations and coordinate with cross-functional teams to ensure high satisfaction for US-based accounts during night shifts.

The role requires 3+ years in account management, fluent English, and strong CRM skills, with full training and a competitive monthly package in a remote setup.