Remote Night-Shift Customer Experience Specialist

STAFFVIRTUAL; Cebu City; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO Day 1 + dependent coverage

Allowances

Attendance bonus

Paid time offs

Laptop, monitor, and setup provided

Training and career growth

Job summary

STAFFVIRTUAL is seeking a Customer Experience Representative to deliver high-quality support across calls and channels while driving sales leads and account care. The role emphasizes accurate information, timely follow-through, and calm, professional interactions in a remote setup.

The position is night shift, project-based through December 31, 2026, with company-provided setup and growth opportunities. Candidates should have strong communication and CRM familiarity and a customer-first mindset.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to resolve grievances.
• Ability to stay calm and professional in fast-paced situations.
• Proficient computer skills, including Microsoft Office (Excel), and ability to learn new systems.
• Strong time management, multitasking, and prioritization skills.
• High school diploma or equivalent required.

Responsibilities

• Handle incoming customer calls and inquiries across multiple channels.
• Identify and respond to customer needs to achieve satisfaction.
• Provide accurate information on products, services, and order status.
• Maintain a calm, professional demeanor in all interactions.
• Field questions, concerns, and complaints; resolve issues per guidelines.
• Escalate complex issues to the appropriate specialist or department.
• Generate sales leads and enter orders for products or services.
• Identify upsell opportunities and support sales targets.
• Build and maintain trust-based relationships with customer accounts.
• Maintain accurate customer records and document interactions in CRM.
• Enter orders and notes accurately into company systems.
• Follow procedures, policies, and maintain data confidentiality.
• Collaborate with team members and other departments to support customer needs.

Skills

Excellent communication

Customer service mindset

Calm under pressure

MS Office Excel

Time management

Education

High school diploma

Tools

CRM systems

MS Excel

Job description

STAFFVIRTUAL is seeking a Customer Experience Representative to deliver high-quality support across calls and channels while driving sales leads and account care. The role emphasizes accurate information, timely follow-through, and calm, professional interactions in a remote setup.

The position is night shift, project-based through December 31, 2026, with company-provided setup and growth opportunities. Candidates should have strong communication and CRM familiarity and a customer-first mindset.