Senior Client Success & Experience Leader

Cardinal-Education; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Bi-weekly payouts

On-the-job training

Professional growth opportunities

Performance-based recognition

Job summary

Cardinal Education is seeking a high-caliber Client Success & Experience Manager to lead a premier client-relations team. You will mentor staff, drive proactive client engagement, and align support with academic timelines.

This senior role emphasizes coaching, process optimization, and cross-functional collaboration with Consultants, Editors, and Student Managers to deliver premium service. Experience in educational consulting or premium services is ideal.

Qualifications

• Senior client-relations experience, managing enterprise or high-net-worth accounts.
• Transitioned from individual contributor to mentor or team lead.
• Bachelor’s degree required; strong written and verbal English.

Responsibilities

• Coach and mentor junior teammates on client-satisfaction strategies.
• Serve as senior point of contact for complex accounts and ensure premium service.

Skills

Senior leadership

Client relations

Excellent English

Emotional intelligence

Education

Bachelor’s degree

Tools

Google Workspace

Slack

Zoom

CRM platforms

Monday.com

Job description

Cardinal Education is seeking a high-caliber Client Success & Experience Manager to lead a premier client-relations team. You will mentor staff, drive proactive client engagement, and align support with academic timelines.

This senior role emphasizes coaching, process optimization, and cross-functional collaboration with Consultants, Editors, and Student Managers to deliver premium service. Experience in educational consulting or premium services is ideal.