Senior Client Success & Experience Leader

cardinaleducation; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Bi-weekly payouts

On-the-job training

Career growth opportunities

Company retreats and cross-divisionals

Job summary

Cardinal Education in the Philippines is seeking a high-caliber Client Success & Experience Manager to lead our premium client relations division and elevate service standards. This senior role requires transitioning from an individual contributor to a leadership position, mentoring the team to delight high-net-worth families and align with our elevated client experience goals.

The role demands coordinating with Consultants, Editors, and Student Managers, driving proactive engagement, and

Qualifications

• Senior-level experience in client relations or premium service.
• Transitioned from an outstanding individual contributor to mentor/manager.
• Bachelor's degree required.
• Fluent written and verbal English communication.
• Experience with CRM or project management platforms is a plus.

Responsibilities

• Coach, train, and mentor junior team members on client satisfaction strategies.
• Serve as senior point of contact for complex accounts and premium service delivery.
• Audit and refine client experience workflows from reactive to proactive engagement.
• Collaborate with Consultants, Editors, and Student Managers to align support with timelines.
• Establish performance standards and quality benchmarks for client interactions.
• Synthesize client feedback for executive leadership and drive improvements.

Skills

Leadership

Client relations

Communication

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree

Tools

Google Workspace

Slack

Zoom

Monday.com

Job description

Cardinal Education in the Philippines is seeking a high-caliber Client Success & Experience Manager to lead our premium client relations division and elevate service standards. This senior role requires transitioning from an individual contributor to a leadership position, mentoring the team to delight high-net-worth families and align with our elevated client experience goals.

The role demands coordinating with Consultants, Editors, and Student Managers, driving proactive engagement, and