Customer Service Representative (Spanish Bilingual) - Remote

Snapscale; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Opportunities for career growth

Job summary

Snapscale is looking for a Spanish Bilingual Customer Service Representative to join their team in the Philippines. This remote role requires assisting US-based clinics with administrative tasks and ensuring an excellent patient experience. Candidates should be detail-oriented and organized, with at least 6 months of BPO experience in a Spanish bilingual account. Benefits include health insurance, 13th month pay, and opportunities for career growth.

Qualifications

• Proficient in both written and spoken Spanish and English.
• Minimum 6 months BPO experience in a Spanish bilingual account required.
• Highly organized, detail-oriented, and reliable.

Responsibilities

• Perform insurance verification (preferred but not required).
• Handle new patient enrollment and intake processes.
• Schedule and reschedule patient appointments efficiently.

Skills

Bilingual Spanish and English

Empathy and interpersonal skills

Organizational skills

Tools

EMR/EHR systems

Job description

Overview

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience. The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities

• Perform insurance verification (preferred but not required)
• Handle new patient enrollment and intake processes
• Answer incoming calls and assist patients with inquiries
• Schedule and reschedule patient appointments efficiently
• Respond to patient emails and text messages in a timely manner
• Manage and update patient records using EMR systems
• Ensure accurate documentation and maintain patient confidentiality

Benefits

• Health Maintenance Organization (HMO)
• Competitive payGovernment‑mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Opportunities for career growth and development

Requirements

• Proficient in both written and spoken Spanish and English
• Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
• Comfortable supporting US based clinics and physicians
• Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
• Demonstrates strong empathy and interpersonal skills when handling patient interactions
• Highly organized, detail-oriented, and reliable
• Must have a stable internet connection and a quiet remote work environment