Remote Mortgage Loan Support Specialist (US PT Hours)

Extend Your Team; Philippines; Remote; PHP 893,000 - 1,060,000; Full time

Benefits offered by this job

HMO Coverage

$121 USD Monthly Meal Allowance

10 Days of Paid Time Off

Annual Rate Increase

Internet Allowance

Work Devices and Accessories Provided

December Bonus

Maternity Leave (up to 6 weeks)

Job summary

Extend Your Team is hiring for a remote customer experience professional based in the Philippines. The role focuses on timely responses, logging issues, and guiding customers through the application flow while maintaining strong communication across channels.

You will work US Pacific time (9 AM–6 PM) from the Philippines, with a competitive monthly rate, a sign-on bonus, and benefits including HMO, meal allowance, PTO, and annual rate increases. This is a remote, long-term opportunity.

Qualifications

• Minimum 2 years in customer-facing roles in loan or mortgage accounts.
• Strong written and verbal communication in English.
• Detail-oriented and accurate with financial data.
• Able to work US Pacific time (9 AM–6 PM) from the Philippines.

Responsibilities

• Respond to customer queries promptly using ZenDesk or similar tools.
• Document issues and customer feedback in logs and CRM systems.
• Assist customers through the application flow when required.
• Track customer experiences across online and offline channels.

Skills

Excellent communication

Problem solving

Time management

Organizational skills

English fluency

Education

Bachelor's degree or comparable work experience in financial services

Tools

ZenDesk

CRM systems

Google Drive

Email

Job description

Extend Your Team is hiring for a remote customer experience professional based in the Philippines. The role focuses on timely responses, logging issues, and guiding customers through the application flow while maintaining strong communication across channels.

You will work US Pacific time (9 AM–6 PM) from the Philippines, with a competitive monthly rate, a sign-on bonus, and benefits including HMO, meal allowance, PTO, and annual rate increases. This is a remote, long-term opportunity.