Remote Credit Card Support Specialist — US PT Hours (Sign-On Bonus)
Extend Your Team
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Benefits offered by this job
Job summary
Extend Your Team is hiring for a US-focused Customer Support role from the Philippines, operating on US Pacific Time with a permanent work-from-home setup. The role requires minimum 3 years of US mortgage/credit card customer service experience, English fluency, and strong communication skills.
You will use ZenDesk, Asana, and Amazon Connect to assist customers and resolve issues. The position offers a monthly rate, a sign-on bonus, and benefits such as HMO, meal allowance, PTO, annual rate
Qualifications
- Fluency in English with clear, articulate communication.
- Excellent written and verbal communication and collaboration skills.
- Strong time management and organizational abilities.
Responsibilities
- Responding to customer queries in a timely and effective manner using ZenDesk, Amazon Connect.
- Working with customers to resolve issues related to their account, including payments, statements, bugs, etc.
- Handling escalated customers and providing de-escalation pathways while ensuring issues are resolved.
- Documenting and logging issues, compliments and complaints for traceability.
- Being part of a 24/7 Customer Support team.
Skills
Education
Tools
Job description
Extend Your Team is hiring for a US-focused Customer Support role from the Philippines, operating on US Pacific Time with a permanent work-from-home setup. The role requires minimum 3 years of US mortgage/credit card customer service experience, English fluency, and strong communication skills.
You will use ZenDesk, Asana, and Amazon Connect to assist customers and resolve issues. The position offers a monthly rate, a sign-on bonus, and benefits such as HMO, meal allowance, PTO, annual rate
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