Back‑Office Mortgage Loan Specialist — US PST Hours

Extend Your Team

Philippines

On-site

PHP 837,000 - 1,004,000

Full time

3 days ago

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Benefits offered by this job

HMO after 30 days

Internet Allowance

Devices and Equipment provided

Job summary

Extend Your Team is seeking a Mortgage Loan Specialist (Back-office) in the Philippines. The role focuses on back-end loan processing and underwriting within a US-based consumer lending ecosystem, ensuring regulatory compliance and precise data handling.

You will support customers through the application flow, log issues, and monitor experiences across channels using CRM systems. A Bachelor’s degree and strong English communication are required, with PST hours and a monthly salary range of

Qualifications

2+ years of direct experience within a US-based consumer lending or mortgage operations ecosystem, specifically executing back-end loan processing or underwriting tasks.
Proven expertise in evaluating multi-layered asset and income profiles (e.g., W-2, paystubs, self-employed documentation) to determine qualifying income for automated credit guidelines (DTI).
Strong knowledge of BSA/AML, CIP/KYC standards, and OFAC checks; hands-on experience in backend compliance reviews.
Understanding of Flood Disaster Protection Act (FDPA) and ability to review FEMA SFHDF forms and maps.
Experience in customer-facing roles within financial accounts, ensuring precision with sensitive records.
Proficient with ZenDesk, Asana, Google Workspace, and internal CRM architectures.
Uncompromising attention to detail and data accuracy in regulated financial services.
Excellent English communication skills, both written and verbal.

Responsibilities

Respond to customer queries in a timely and effective manner using ZenDesk or similar tools.
Document and log issues, including customer compliments and complaints.
Assist customers through the application flow when required.
Track customer experiences across online and offline channels using logs and CRM dashboards.