US Mortgage Closing Coordinator – Customer‑Facing Role

Extend Your Team; Philippines; On-site; PHP 781,000 - 915,000; Full time

Benefits offered by this job

HMO Coverage

Meal Allowance

Paid Time Off

Annual Rate Increase

Internet Allowance

Work Devices Provided

December Bonus

Maternity Leave

Job summary

Extend Your Team is seeking a customer service specialist in the Philippines to coordinate with third-party vendors and support loan origination processes. You will handle customer inquiries, document handling, and assist applicants through the onboarding flow, leveraging ZenDesk and CRM systems.

Strong English communication, 2+ years in customer-facing roles in financial services, and a willingness to work US Pacific hours are required.

Qualifications

• Experience coordinating with third-party vendors.
• Extensive front-facing customer service experience.
• Experience with closing for loan origination.
• Experience with document handling, title knowledge.
• Familiarity with loan documents, deeds, or similar documents.
• Bachelor's degree or comparable work experience in financial services.
• Fluency in English with clear communication.

Responsibilities

• Respond to customer queries via ZenDesk, Amazon Connect or other tools.
• Document and log issues, customer compliments and complaints.
• Assist customers through the application flow when required.
• Track customer experiences across channels using logs, dashboards, and CRM.

Skills

Vendor coordination

Front-facing customer service

Loan origination closing

Document handling/title knowledge

Loan documents/deeds familiarity

English fluency

Communication

Education

Bachelor's degree or comparable work experience (financial services)

Tools

ZenDesk

Google Drive

CRM systems

Email

Task management tools

Job description

Extend Your Team is seeking a customer service specialist in the Philippines to coordinate with third-party vendors and support loan origination processes. You will handle customer inquiries, document handling, and assist applicants through the onboarding flow, leveraging ZenDesk and CRM systems.

Strong English communication, 2+ years in customer-facing roles in financial services, and a willingness to work US Pacific hours are required.