Mortgage Support Specialist US Calls

Moder; Cebu City; In loco; PHP 223.000 - 335.000; Tempo pieno

Descrizione del lavoro

Moder is seeking a Customer Service Representative to handle calls and emails from US customers. The role uses a knowledge base to answer mortgage-related inquiries, identifying needs and building trusting relationships while meeting individual and team targets.

You will navigate multiple systems to provide accurate information and ensure customer satisfaction, and the position is based in Cebu City, Philippines with probationary terms.

Competenze

• Handles calls and emails from US customers
• Uses a knowledge base to answer mortgage-related inquiries
• Identifies customer needs and builds trusting relationships
• Meets individual and team targets
• Navigates multiple systems to provide accurate information and ensure customer satisfaction

Mansioni

• Handle calls and emails from US customers
• Use knowledge base to answer mortgage inquiries
• Identify customer needs and build trust
• Meet targets as part of a team
• Navigate multiple systems to provide accurate information and ensure satisfaction

Descrizione del lavoro

Job Description:

Moder is seeking a Customer Service Representative to handle calls and emails from US customers. The role involves using a knowledge base to answer mortgage-related inquiries, identifying needs, and building trusting relationships while meeting individual and team targets. You will navigate multiple systems to provide accurate information and ensure customer satisfaction. The position is based at Cebu City, Philippines, with probationary terms.