Originations Backend HOI Specialist - Remote (Philippines)

Extend Your Team

Philippines

Remote

PHP 240,000 - 420,000

Full time

3 days ago

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Job summary

Extend Your Team is seeking an Originations Backend (HOI Specialist) in the Philippines. You will manage customer interactions for US loan/mortgage accounts, logging issues, and guiding applicants through the flow with accuracy and empathy.

You will collaborate with cross-functional teams, track experiences via CRM and dashboards, and ensure clear written communication. The role requires 2+ years of relevant experience and Pacific-time availability.

Qualifications

2+ years of US loan or mortgage document review experience.
Customer-facing experience in loan or mortgage accounts.
Strong communication, collaboration and problem-solving skills.
Proficient, fast, and accurate written communication.
Fluency, clarity, and good diction in English.
Excellent organizational and time-management abilities.
Experience using ZenDesk, CRM, Google Drive and Email.
Detail-oriented in financial services.
Bachelor's degree or comparable work experience in financial services.
Willingness to work US Pacific time 10:00–19:00 (with 1-hour break).
Must be from the Philippines.

Responsibilities

Respond to customer queries via ZenDesk or other tools.
Document and log issues, compliments and complaints.
Help customers through the application flow when required.
Track customer experiences across channels using logs, dashboards, and CRM systems.