Mortgage Support Specialist (US Calls)

Moder; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Moder is seeking a Customer Service Representative to handle calls and emails from US customers. The role involves using a knowledge base to answer mortgage-related inquiries, identifying needs, and building trusting relationships while meeting individual and team targets.

You will navigate multiple systems to provide accurate information and ensure customer satisfaction. The position is based at Cebu City, Philippines, with probationary terms.

Qualifications

• Experience delivering excellent customer service.
• Engaging with customers to understand needs and resolve issues.
• Familiarity with mortgage-related inquiries is a plus.

Responsibilities

• Deliver excellent customer service via calls and emails.
• Use knowledge base to locate answers for customers.
• Identify customer needs and achieve satisfaction.
• Reach personal and team performance targets.
• Take ownership of inquiries and ensure resolution.
• Document interactions and update customer records.

Skills

Customer service

Communication

Tools

Knowledge base

CRM systems

Multiple applications

Job description

Moder is seeking a Customer Service Representative to handle calls and emails from US customers. The role involves using a knowledge base to answer mortgage-related inquiries, identifying needs, and building trusting relationships while meeting individual and team targets.

You will navigate multiple systems to provide accurate information and ensure customer satisfaction. The position is based at Cebu City, Philippines, with probationary terms.